Ordered one pair of shutters over a month ago. Still have not received them.
AD promised delay would be handled and they would cover two day shipping verified in email from customer service rep to speed up order. They shipped regular ground instead. 20% refund was offered for 2nd shipping delay of shutters and based on cost difference of two day shipping which was never completed. I would not recommend this company.
My contractor is so upset with the delays this has caused us with our scheduled rock install.
Asked to speak with a manager this morning and was only was able to leave a voicemail. Can’t believe they lied to me about shipping which was verified with YRC.
I will never do business with AD ever again!
Product or Service Mentioned: Architecturaldepot Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $400.
Preferred solution: Price reduction.
I didn't like: Being lied too.